Value | Description | Severity | Recover tips |
---|---|---|---|
1 | The interface is up and operational. The interface is able to pass packets. | Normal | N/A |
2 | The interface is not down and not operational. The interface is unable to pass packets. | Major | Verify network connection |
3 | The interface is being tested. | Major | Verify network connection |
4 | The interface status is unknown. | Major | Verify network connection |
5 |
The interface is not in a condition to pass packets. The interface is not up, but is in a pending state, waiting for some external event. This state identifies the situation where the interface is waiting for events to place it in the up state. |
Major | Verify network connection |
6 |
This state is a refinement on the down state which indicates that the interface is down specifically because some component is not present in the system. |
Major | Verify network connection |
7 |
This state is a refinement on the down state. The interface is operational, but a networking layer below the interface is not operational. |
Major | Verify network connection |
Value | Description | Severity | Recover tips |
---|---|---|---|
0 | Adapter function is "Unknown" | Major | Verify network adapter |
1 | Adapter function is "Primary" | Normal | N/A |
2 | Adapter function is "Secondary" | Major | Verify network adapter |
3 | Adapter function is "Other" | Major | Verify network adapter |
Value | Description | Severity | Recover tips |
---|---|---|---|
0 | Adapter status is "Unknown" | Major | Verify network adapter |
1 | Adapter status is "Active" | Normal | N/A |
2 | Adapter status is "Standby" | Normal if function is "Secondary" | N/A |
3 | Adapter status is "Inactive" | Major | Verify network adapter |
Value | Description | Severity | Recover tips |
---|---|---|---|
Error: NTP service stopped unexpectedly | NTP service stopped unexpectedly | Major | |
Error: NTP service not installed | NTP service not installed | Minor | Check NTP daemon configuration |
Error: no NTP server found | NTP server found | Major | Make sure NTP server is reachable |
Error: internal clock drifted by 15min | Internal clock drifted by 15min | Major | Check NTP server |
Warning: internal clock drifted by 500ms | Internal clock drifted by 500ms | Minor | Check NTP server |
NTP service runs correctly | NTP service runs correctly | Normal | N/A |
Internal clock updated | Internal clock updated | Normal | N/A |
NTP service stopped correctly | NTP service stopped correctly | Normal | N/A |
NTP service synchronizing | NTP service synchronizing | Normal | N/A |
Unexpected NTP service state | Unexpected NTP service state | Major | Contact support |
Message | Description | Severity | Recover tips |
---|---|---|---|
0 | Task is deactivated and ready to be started | Normal | N/A |
1 | Task has received a play order | Normal | N/A |
2 | Task is waiting for intput data to process | "Critical" while task is "CODING" | Verify that source is available and correctly configured |
3 | Tasl is processing data | Normal | N/A |
4 | Task has received a stop order | Normal | N/A |
5 | Task is waiting for TS source to be parsed | "Critical" while task is "CODING" | Verify that source is available |
6 | Task is waiting for publication server | "Critical" while task is "CODING" | Verify that publication server is up and running |
8 | Task is finalizing | Normal | N/A |
9 | Task can't start | Minor | Check returned error message |
10 | Error while processing data | Major | Check returned error message |
Message | Description | Severity | Recover tips |
---|---|---|---|
READY | Task is deactivated and ready to be started | Normal | N/A |
STARTING | Task has received a play order | Normal | N/A |
WAITING_FOR_DATA | Task is waiting for intput data to process | "Critical" while task is "CODING" | Verify that source is available and correctly configured |
CODING | Tasl is processing data | Normal | N/A |
STOPPING | Task has received a stop order | Normal | N/A |
WAITING_FOR_PARSE_TS | Task is waiting for TS source to be parsed | "Critical" while task is "CODING" | Verify that source is available |
NO_OUTPUT_SERVER_CONNECTION | Task is waiting for publication server | "Critical" while task is "CODING" | Verify that publication server is up and running |
FINALIZING | Task is finalizing | Normal | N/A |
STARTING_ERROR | Task can't start | Minor | Check returned error message |
CODING_ERROR | Error while processing data | Major | Check returned error message |
Message | Description | Severity | Recover tips |
---|---|---|---|
Empty | No error | Normal | N/A |
No error | No error | Normal | N/A |
Ethernet interface unplugged | Selected Ethernet interface is unplugged | "Critical" while task is running | Check that selected ethernet interface is correctly plugged |
Video PID not found | Video PID not found when task is started | Minor | Check that Video PID is correctly configured |
Audio PID not found | Audio PID not found when task is started | Minor | Check that Audio PID is correctly configured |
Teletext PID not found | DVB-Teletext PID not found when task is started | Minor | Check that DVB-Teletext PID is correctly configured |
DVB-Sub PID not found | DVB-Sub PID not found when task is started | Minor | Check that DVB-Subtitle PID is correctly configured |
SCTE-35 PID not found | SCTE-35 PID not found when task is started | Minor | Check that SCTE35 PID is correctly configured |
PID error:
|
Source error when task is started | Minor | Check source |
Input audio format not supported | Not supported audio format detected at task startup | Minor | Check source audio format |
Input streams are not in mezzanine format. You shall configure fallback settings manually. |
Packager can't detect audio/video bitrate from:
|
Minor | Check source or set audio/video bitrate manually from the WebGUI |
Missing IDR picture for XXXXms | Packager detects misaligned IDR. | Major | Check source IDR aligment |
Output connection failed | Can't connect to publication server when task is started | Minor | Check publication server |
Output filesystem error: + "detailled_error" | Publication error | Critical/Major | Check publication server |
Key Server connection error | Can't fetch key from keys server | Major | Check key server is reachable and correctly configured |
SDI board not found | SDI board not found | Major | Contact technical support |
Codec not allowed | Video/audio decoding/encoding codec is not allowed | Major | Contact technical support |
Demo mode: invalid NTP configuration ! | Can't enable expirable license | Minor | Make sure device is connected to the Internet |
License expires (end of the trial period) | End of trial period | Normal | N/A |
Internal error | An unspecified error occured | Major | Contact technical support |
Message | Description | Severity | Recover tips |
---|---|---|---|
0 | Feed is running | Normal | N/A |
1 | Feed is waiting for intput data to process | "Critical" while task is running | Verify that source is available and correctly configured |
3 | Feed is waiting for task to be started. | Minor | Start mosaic task |
4 | Feed is waiting for TS source to be parsed | "Critical" while task is running | Verify that source is available |
Message | Description | Severity | Recover tips |
---|---|---|---|
Audio silence detected | Audio silence detected | Critical | Check source |
Audio peak detected | Audio peak detected | Critical | Check source |
End of audio alarm | End of audio alarm | Normal | N/A |
Message | Description | Severity | Recover tips |
---|---|---|---|
No data | Input data is not available | Critical | Check source |
Data available | Input data is available | Normal | N/A |
Video is frozen | Video freeze is detected | Critical | Check source |
Video is black | Video black is detected | Critical | Check source |
End of video alarm | End of video alarm | Normal | N/A |
Message | Description | Severity | Recover tips |
---|---|---|---|
-1 | Device doesn't have "Hot-spare" role | Major | Change device role to "Hot-spare" |
0 | "Hot-spare" doesn't spare main unit (monitoring state) | Normal | N/A |
1 | "Hot-spare" is sparing a main unit (sparing state) | Major | Check main unit status |