Niagara Video | Support

Niagara Support

image of man on tightrope, being videotaped

Technical Support Contact Information

Niagara Technical Support
Phone: +925.399.7201

Hours of Operation
Monday through Friday: 9 a.m. – 5 p.m. Pacific Time
Typical response time is within one business day

                        SCX Plus Firmware (9200 and 9300 models)   Right Click on this link and Choose "Save Link As"                                    

                                       GoStream Mini 100 with MAC addresses starting with 02   FWGSM160722   Right Click on this link and Choose "Save Link As"

                                     GoStream Mini 100 with MAC addresses starting with 0C   FWGSM161130A   Right Click on this link and Choose "Save Link As"

                                                                                      Also download part B as well    FWGSM161130B   Right Click on this link and Choose "Save Link As"

                                                                                      Restore software for Mini 100 OC    Right Click on this link and Choose "Save Link As"

                                                                             StreaMaster US2 and US8   atsc_firmware_20160630   Right Click on this link and Choose "Save Link As"

                                                                                 B264 Encoder released   B264_3.0.0   Right Click on this link and Choose "Save Link As"

                                                                                 BRD Decoder released   BRD_1.0.0   Right Click on this link and Choose "Save Link As"

Please help us by providing some details about your problem or question so that we have all the information we need to properly assist you. We will get back to you as soon as possible.

It is our policy that we will NOT share your information with any third party, please refer to our privacy policy for details.

Niagara Video Corporation (Niagara), the worldwide leader in networked video communications, develops innovative products and services that maximize the value of video. These products include Niagara video encoders/servers and accessory products. Niagara Video products address the video capture, processing and delivery requirements for a broad range of applications and markets.

As a manufacturer and seller of electrical and electronic equipment, Niagara Video is particularly aware of the European Restriction of Hazardous Substances in Electrical and Electronic Equipment (RoHS) Directive and is working diligently in its efforts to meet and maintain the orders of the directive.

Niagara Video is executing internal efforts to comply with RoHS and is executing external efforts by maintaining communications with, and working with, its suppliers and customers to comply with RoHS.

Niagara Video Corporation endeavors to protect human health and safety and the environment by controlling the use of certain hazardous substances in new equipment

Niagara Video is committed to compliance with the European directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment, Directive 2002/95/EC, the RoHS directive. Compliance planning by Niagara Video is based on conformance to the RoHS Directive issued by the European Union (EU), and not on any specific Member State legislation or legislation from any other countries. Niagara is monitoring the environmental regulations from the countries in which Niagara Video does business and will respond accordingly to maintain compliance.

Products supplied to the EU by Niagara Video Corporation will comply with the RoHS directive. Niagara Video declares that equipment shipped to the EU conforms to the Directive with exceptions employing the Category 3 exemption provided in the Annex of the 2002/95/EC directive.

See Niagara Video Declaration of Conformity RoHS Directive 2002/95/EC.